FAQ

Creating an account is quick. Click “Sign Up,” enter your name, date of birth, email, and a secure password, and confirm your location so we can apply the correct state regulations. You’ll be asked to agree to terms and confirm you’re over 21 and legally allowed to gamble.After registration, you may be prompted to verify your email by clicking a link. Some states require additional verification before you can deposit or play for real money; this is part of the standard KYC process. Keep your account details accurate to avoid delays with withdrawals or bonus claims.If you have issues during sign-up, use the live chat for immediate help or email support@juked.co. The support team can walk you through any step and explain state-specific rules that might affect account activation.

To claim the First Deposit Match Bonus, opt in during your initial deposit and enter the bonus code "WELCOMEJUKED." The offer is a 100% match up to $500 with a minimum deposit of $20. Wagering requirements are 30x the combined deposit plus bonus, and the bonus expires 30 days after the deposit.Bonuses at Juked are non-sticky, meaning bonus funds are separate from your real-money balance and can be forfeited if you withdraw real money before meeting wagering. Games contribute differently to wagering; slots usually count 100%, while table games may count less or be excluded. Always check the specific terms on the promotions page before playing.If your bonus doesn’t appear after claiming, contact live chat or email support@juked.co with your account details and the time you made the deposit.

Juked’s No Deposit Bonus gives a $25 Free Chip when you use the code "JUKEDNDB25." It’s valid for 7 days from activation and can be used on eligible games: slots, keno, and scratch cards. Wagering requirements are 50x the bonus amount, and the maximum cashout from this bonus is $100.This offer requires opt-in via the promotions page or entering the code as instructed. Because it’s non-sticky, your real-money balance remains separate. If you meet the wagering and other bonus terms, any withdrawable winnings up to the $100 cap can be cashed out.Note that any attempts to abuse the offer or use multiple accounts to claim the same bonus may lead to forfeiture and account restrictions. Contact support@juked.co if you have questions about eligibility.

Juked accepts major card payments including American Express, Discover, MasterCard, and Visa, all in USD. Deposits are typically instant when using cards. Minimum deposit amounts vary by promotion (for example, the welcome bonus requires at least $20).Withdrawals follow verification. Once your KYC checks are complete, card withdrawals and other methods are processed; speed depends on the provider and bank, but expect 1–7 business days for card payouts in most cases. Juked aims to process withdrawal requests promptly, but times can vary based on volume and regulatory checks.Keep in mind that bonuses may restrict immediate withdrawals until wagering requirements are met. If you need an estimated processing time for your specific method, contact live chat or email support@juked.co.

Wagering requirements are how many times you must play through bonus funds (or winnings from them) before you can withdraw. For example, the $25 No Deposit Bonus carries a 50x wagering requirement, meaning you must wager $1,250 (50 × $25) before bonus-derived winnings become withdrawable. The First Deposit Match uses 30x the deposit plus bonus.Juked’s general bonus policy states No Deposit Bonuses have a $100 max cashout. Deposit-related bonuses typically don’t have a stated max cashout unless specified in the individual offer terms. Bonuses are non-sticky: your real-money balance is primary, and withdrawing real money before meeting wagering can void bonus funds.Always read the bonus terms, because eligible games, contribution rates, and expiration (for example, many bonuses expire in 7–30 days) affect your ability to clear requirements.

KYC (Know Your Customer) verification confirms your identity and protects you and the platform from fraud and underage gambling. Juked may request a government-issued ID, proof of address (a utility bill or bank statement), and, for card withdrawals, a copy of the card used for deposit with sensitive digits masked.Submitting documents promptly speeds payouts. Typical verification is completed within a few business days, though complex cases can take longer. Keep files clear and all details visible; if anything is unclear, support will request a re-upload.These checks are standard across regulated online casinos to comply with legal and financial regulations and to keep your account secure.

Yes. Juked Casino is fully optimized for mobile play through a responsive website that works on iOS and Android devices. You can sign up, deposit, claim bonuses, and play a wide range of slots and table games directly in your device’s browser without needing a separate app.Performance will vary by device and connection quality. For best results, use the latest operating system version and a stable internet connection. If you encounter slow loading or game crashes, clear your browser cache, restart the browser, or try a different browser. Contact support@juked.co if problems persist.

Juked offers a broad selection of slots, table games, and specialty titles. Pragmatic Play is a key software partner, providing popular slot content and live games. Eligible bonus games are noted in the bonus terms; for example, the weekly free spins code "SPINWEEKLY" applies to Starburst, while No Deposit Bonus play is limited to slots, keno, and scratch cards.Juked updates its game library regularly and offers progressive jackpots, daily promotions, and VIP rewards.

Juked uses industry-standard security such as SSL encryption to protect your personal and financial data. Accounts are monitored for suspicious activity, and mandatory KYC checks help prevent fraud. Games from reputable providers like Pragmatic Play use certified random number generators (RNGs) and are audited to ensure fairness.Juked also follows regulatory requirements for licensed operators, and it provides clear bonus terms, payout rules, and responsible gambling tools to protect players. While no system can guarantee a win, these measures ensure games are fair and your data is protected.

If a game freezes, fails to load, or behaves unexpectedly, first refresh your browser and try again. Clear browser cache, disable ad-blockers, and ensure your device meets minimum requirements. If the issue continues, try a different browser or device.Report persistent problems via live chat for immediate troubleshooting, or email support@juked.co with screenshots, your account name, and the time the issue occurred. The support team can investigate server-side errors, verify account status, and advise on known outages or maintenance.

Juked provides tools to help you play responsibly, including deposit limits, session time limits, cooling-off periods, and self-exclusion options. You can set or change limits in your account settings or request assistance from support@juked.co or live chat.If you feel gambling is becoming a problem, seek help from professional organizations and consider self-exclusion until you’re ready to return. Juked’s customer support will respect confidentiality and help you apply limits quickly.

Customer support is available via live chat for the fastest response, typically within minutes during peak hours. For non-urgent inquiries, email support@juked.co and expect a response within 24–48 hours. Provide your account name and a clear description of the issue to speed resolution.If you’re contacting about a bonus, include the bonus code and the time you claimed it. For verification or payout queries, attach any requested documents to avoid delays. The support team aims to help with account, payment, and technical issues promptly and professionally.